Help

Over the years our service department helped hundreds of customers on the spot with small problems they had with their sewing, embroidery and overlock machines.
In recent years you also get help from us with certain computer problems if they are related to your embroidery software or embroidery machine.
Here you will find a lot of useful hints and tricks that will keep you sewing in a emergency.
As time goes on this list will grow.

Helpdesk

Sewing and Embroidery Machine

Oiling and cleaning my BERNINA or PFAFF machine
Do you need help with your BERNINA Stitch Regulator ? (BSR) Here is a great link!
Thread nest on the bottom of the fabric
I lost my old BERNINA instructions book. Click on the link and out of four main groups you will be able to search for your lost instructions book. Download it and print it.

Computer

How to unzip a file? Answer
I just bought a new computer and it has Windows Vista on it. Will my existing software work? Answer
My new computer does not have a serial connector for my old machine. Answer
How to I change my computer to the metric system? Answer
I have 4D embroidery software. How can I transfer a design to my 2140/44/70 and save it in my machine? Answer